Sales Policy

Ordering Policy :
1. We require advance noticed for ordering cakes. For our speciality cakes, (mango, chocolate, ube etc.), we require at least 24 hours advance notice.


2. For our regular customized and novelty cakes (birthday, baptismal, get-well soon cakes and the like) 5 kilograms and smaller, we require 3 days’ notice in advance.


3. For our special customized cakes (wedding cakes, multi-tiered cakes, jewelled cakes etc.) 5 kilograms and bigger, we require at least 7 days advance notice for orders.


4. Upon ordering, the customer should fill out a form with their basic information and details regarding what they want to order i.e. cake size, cake design and date of delivery. After discussing the details with our Pastry chef, both parties must sign on the agreed design, size and delivery date of the cake.


5. Note: Mimoza has the option to refuse orders if we are fully booked or time constrains are concerned.


Payment Policy :
1. Cash payment is applicable to all our products. Customers can pay also through credit cards. For our regular customized and special customized cakes, 50% down payment is required upon agreement and confirmation of the design and size of the cake. The customer also has the option to pay it in full. All goods remain the property of Mimoza until full payment has been made.


2. For wedding cakes, full payment should be made 7 days or 1 week before delivery date.


3. For our speciality cakes full payment is required upon confirmation of order.


Delivery Policy :
We deliver within Dubai only. Orders AED 1,000 and higher delivery is free of charge. Orders below AED 1,000 delivery charges will depend on the area of delivery.


Cancellation and Refund Policy :
1. No refunds are allowed once order and full payment has been made by the customer for our speciality cakes. If the customer changes his/her with regards to the flavour of the cake, he/she can choose to swap or trade it with any cake of the same value.


2. For our regular customized cakes, the 50% down payment will be forfeited if the customer cancels his/her 24 hours or 1 day before the delivery date.


3. For our special customized cakes, the 50% down payment will be forfeited if the customer cancels his/her order 48 hours or 2 days before the delivery date.


4. For untoward incidents and circumstances like death or accidents, refunds for our special customized cakes is at the discretion of the management.


Design Changes/ Amendments Policy :
1. No changes are allowed after full payment and down payment have been made for our speciality cakes.

2. For our regular customized cakes, changes on the design or make of the cakes is not allowed 3 days before the delivery date.

3. For our special customized cakes, no changes are allowed 7 days before the delivery date.

Note : Mimoza has the right to make slight changes on the design of the cakes so as not to infringe on any copyrighted designs specially designs like Disney characters and the like with the consent of the customer.


Tasting Policy for weddings and big occasions : (internal)
Option 1: For special occasions like weddings, anniversaries, debuts etc., we sell mini cakes in all of our speciality cakes for the customers to choose from.
Option 2: For orders worth AED5000 and higher, tasting is for free. For orders below AED4, 999, we charge 35aed per person.


Privacy and Confidentiality Statement :
Mimoza is committed to protecting the privacy of our clients. Authorized employees within the company on a need to know basis only use any information collected from individual clients. Client records are regarded as confidential and therefore will not be divulged to any third party, other than if legally required to do so by the proper authorities. We will not sell, share, or rent clients’ personal information to any third party or use clients’ email addresses for unsolicited mail. Any emails sent by or Links from this website: We do not monitor or review the content of other party’s websites which are linked to this website. Opinions expressed or materials and images shown on such websites are not necessarily shared and endorsed by us and should not be regarded as the publisher of such opinions and materials. Please be aware that we are not responsible for the privacy policies and contents of these linked websites. Evaluation of security and trustworthiness of these linked websites is the sole responsibility of the customer. Therefore, any loss or damage in whatever manner resulting from the clients’ disclosure to these third parties is not the responsibility of Mimoza.


Force Majeure :
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, political unrest, insurgency, riots, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made events outside of our control, which causes the termination of the agreed contract. Any party affected by such event shall inform the other party of the same and shall use all reasonable endeavours to comply with the terms and conditions of the agreed contract.


Copyright Policy :
The Mimoza logo is a registered trademark of this Company in the UAE.


Waiver :
Failure of either party to insist upon strict performance of any provision of this or any agreement or the failure of either party to exercise any right or remedy to which it, he or they are entitled to shall constitute a waiver thereof and shall not cause a diminution of the obligations under this agreement. No waiver of any of the provisions of this or any agreement shall be effective unless it is expressly stated to be such and signed by both parties.


Notification of Changes :
Mimoza reserves the right to change these conditions from time to time as it sees fit and your continued use of this site will signify your acceptance of any adjustment to these terms. If there are any changes to our policies, it will be announced on our website.
These terms and conditions form part of the Agreement between the client and Mimoza. Your continued use of this website indicates your agreement and acceptance of the terms and conditions stated here.